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Hatch, M. J., Cunliffe, A. L. (2012) Organization Theory: Modern, Symbolic, and Postmodern Perspectives, Oxford, Oxford University Press.

Hawken, P. (1993) The Ecology of Commerce: A Declaration of Sustainability, New York, HarperCollins.

Head, T. C. (2011) ‘Douglas McGregor’s Legacy: Lessons Learned, Lessons Lost’, Journal of Management History, 17:2, pp 202–216.

Heath, C., Heath, D. (2007) Made to stick: Why some ideas survive and others die, New York, Random House.

Heijde, C. M., Van der Heijden, B. I. (2006) ‘A competence-based and multidimensional operationalization and measurement of employability’, Human Resource Management, 45(3), pp. 449–476.

Henderson, B. D. (1984) ‘The Application and Misapplication of the Experience Curve’, Journal of Business Strategy, 4:3, pp 3–9.

Hersey P., Blanchard, K., Johnson, D. E. (2012) Management and Organizational Behavior, 10th ed., Englewood Cliffs, Prentice Hall.

Hersey, P., Blanchard, K. H. (1993) Management of Organizational Behavior: Utilizing Human Resources, Englewood Cliffs, Prentice Hall.

Herzberg, F. (1968) ‘One More Time: How do you Motivate Employees?’, Harvard Business Review, January — February, pp. 53–62.

Herzberg, F. (1974) ‘The Wise Old Turk’, Harvard Business Review, September — October, pp. 70–80.

Herzberg, F., Mausner, B., Bloch-Snydermann, B. (1959) The Motivation to Work, New York, John Wiley.

Heskett, J., Sasser, E., Wheeler, J. (2008) Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantages, Boston, Harvard Business School Publishing.

Heskett, J. L., Jones, T. O., Loveman, G. W., Sasser, W. E., Schlesinger, L. A. (1994) ‘Putting the Service Profit Chain to Work’, Harvard Business Review, March — April, pp. 164–174.

Hill, N. (2013) Think and Grow Rich, Lindenhurst, Tribeca Books.

Hill, T., Westbrook, R. (1997) ‘SWOT Analysis: It’s Time for a Product Recall’, Long Range Planning, 30:1, pp. 46–52.

Hindle, T. (2008) Guide to Management Ideas and Gurus, London, The Economist.

Hitchcock, D., Willard, M. (2009) The Business Guide to Sustainability: Practical Strategies and Tools for Organizations, New York, Earthscan.

Hofstede, G. (1980) Culture’s Consequences: International Differences in Work-Related Values, Beverly Hills, Sage.

Hofstede, G. (1997) Cultures and Organizations: Software of the Mind, New York, McGraw-Hill.

Hofstede, G. (2003) Culture’s Consequences: Comparing Values, Behaviors, Institutions and Organizations Across Nations, Thousand Oaks, Sage Publications.

Hofstede, G., Hofstede, G. J., Minkov, M. (2010) Cultures and Organizations: Software of the Mind, New York, McGraw-Hill.

Hofstede, G., Neuijen, B., Ohayv, D., Sanders, G. (1990) ‘Measuring Organizational Cultures: A Qualitative and Quantitative Study Across Twenty Cases’, Administrative Science Quarterly, 35: pp. 286–316.

Howard, J. A., Sheth, J. N. (1969) The Theory of Buyer Behavior, New York, John Wiley.

Hsieh, T. (2010) Delivering Happiness: A Path to Profits, Passion, and Purpose, New York, Hachette Digital.

Hubbard, D. W. (2010) How to Measure Anything: Finding the Value of Intangibles in Business, 2nd ed., Hoboken, John Wiley.

Huff, A. S., Möslein, K. M., Reichwald, R. (2013) Leading Open Innovation, Cambridge, MIT Press.

Huizinga, J. (1938) ‘Homo ludens. Proeve eener bepaling van het spel-element der cultuur’, in Johan Huizinga, Verzamelde werken V (Cultuurgeschiedenis III) edited by L. Brummel et al., H. D. Tjeenk Willink and Zoon, Haarlem, 1950, pp. 26–246.

Hunicke, R., LeBlanc, M., Zubek, R. (2004) ‘MDA: A Formal Approach to Game Design and Game Research’, Proceedings of the AAAI Workshop on Challenges in Game AI, pp. 04–04.

Huntington, S. (1996) The Clash of Civilisations, New York, Simon & Schuster.

Immelt, J. R., Govindarajan, V., Trimble, C. (2009) ‘How GE is Disrupting Itself’, Harvard Business Review, 87.10, pp. 56–65.

Jablokow, K. W., Kirton, M. J. (2009) ‘Problem Solving, Creativity, and the Level-Style Distinction’, Perspectives on the Nature of Intellectual Styles, edited by R. Sternberg, New York, Springer.

James, W. (1970) Essays in pragmatism, New York, Simon and Schuster.

Jellison, J. M., (2006) Managing the Dynamics of Change: The Fastest Path to Creating an Engaged and Productive Workplace, New York, McGraw Hill.

Jeston, J., Nelis, J. (2008) Business Process Management, Burlington, Elsevier.

Johnson, S., Blanchard, K. (1986) The One-Minute Manager: The Quickest Way to Increase Your Own Prosperity, New York, Berkley Books.

Jones, T. O., Sasser, W. E. (1995) ‘Why Satisfied Customers Defect’, Harvard Business Review, November — December, pp. 88–99.

Jorsini, J. N. (2013) The Essential Deming: Leadership Principles from the Father of Quality, New York, McGraw-Hill.

Kahn, W. A. (1990) ‘Psychological Conditions of Personal Engagement and Disengagement at Work’, Academy of Management Journal, 33(4): pp. 692–724.

Kahneman, D. (2011) Thinking, Fast and Slow, New York, Farrar, Straus and Giroux.

Kang, G. D., James, J. (2004) ‘Service Quality Dimensions: An Examination of Grönroos’s Service Quality Model’, Managing Service Quality, 14, pp. 266–277.

Kanter, R. M. (2003) Challenge of organizational change: How companies experience it and leaders guide it, New York, Simon and Schuster.

Kapferer, J. N. (2012) The New Strategic Brand Management: Advanced Insights and Strategic Thinking, London, Kogan Page.

Kaplan, R. S., Norton, D. P. (1996) The Balanced Scorecard: Translating Strategy into Action, Boston, Harvard Business School Press.

Kaplan, R. S., Norton, D. P. (2008) The Execution Premium: Linking Strategy to Operations for Competitive Advantage, Boston, Harvard Business School Press.

Karnani, A. G. (2006) ‘Fortune at the Bottom of the Pyramid: A Mirage’, Ross School of Business Paper no. 1035, available at Social Science Research Network.

Katz, D., Kahn, R. (1966) The Social Psychology of Organizations, New York, Wiley.

Kaufman, J. C., Sternberg, R. J. (2010) The Cambridge Handbook of Creativity, Cambridge, Cambridge University Press.

Kay, E., Lewenstein, W. (2013) ‘The Problem with the «Poverty Premium»’, Harvard Business Review, 91(4), pp. 21–23.